Guess Us

Support

Can't find an answer? Email {{CONTACT_EMAIL}} — we usually reply within 1–2 days.

Playing

How do I start a game?
  1. One person (the host) taps Create game and picks a mode and categories.
  2. Everyone else taps Join and enters the PIN shown on the host's screen.
  3. When everyone is in the lobby, the host taps Start.
How many people can play?

From 2 to 12, depending on the mode: Hot Seat from 3 players, Democracy from 4, Mirror Match exactly 2, 10 Seconds from 2. Everyone plays on their own phone.

Do we have to be in the same place?

The game is designed for playing together in one room, but it works over the internet, so you can also play remotely, e.g. during a video call.

I can't join a room
  • Check the PIN and that the room still exists (the host hasn't left).
  • Check your internet connection; try switching between Wi-Fi and mobile data.
  • Make sure you have the latest version of the App from the store.
  • The game may have already started or the room may be full.
I got disconnected during a game

Return to the App within a few dozen seconds — it will try to reconnect you to the same room.

Photo and safety

How do I change or remove my photo?

On the home screen, tap the circle next to your name. You can take a new photo, pick one from your gallery, choose a ready-made avatar or remove your photo.

Who can see my photo?

Only people in the same room. The photo is removed from the server within 24 hours at most. See the Privacy Policy for details.

How do I report an inappropriate photo or behaviour?

Press and hold a player's photo to hide or report it. The host can also remove a player from the room. You can also email {{CONTACT_EMAIL}} — we usually respond within 24 hours.

Purchases and subscriptions

How do I restore purchases on a new phone?

Sign in on the phone with the same Apple or Google account you used to buy, then tap Restore purchases in the App.

How do I cancel my subscription?

iPhone: Settings → [your name] → Subscriptions → Guess Us → Cancel Subscription (open).

Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Guess Us → Cancel (open).

Deleting the App does not cancel the subscription.

How do I get a refund?

Refunds are handled by the stores: Apple at reportaproblem.apple.com, Google via your Play Store order history (instructions).

Data

How do I delete my data?

See Data deletion.

Contact

Email: {{CONTACT_EMAIL}}
{{OWNER_NAME}}, {{OWNER_ADDRESS}}

When reporting a bug, include your phone model, App version and what happened.